RETURN POLICY

Last updated July 24, 2020


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:

Returns
Attn: Returns
RMA #
__________  
6 State St  
NashuaNH 03063  
United States  

You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS    

The following items cannot be returned or exchanged
 
     ?     Special orders   
     ?     Closeout items     

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 
        

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
603-881-5555 


The warranties of the products we sell are those of the manufacturers, not SMR.  We will happily assist you in warranty claims but the final decision is that of the manufacturer.   

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